Traventure Club Trip Cancellation and Refund Policy
Overview
This policy delineates the terms under which refunds are processed for trip cancellations by clients of Traventure Club. Emphasising fiscal prudence and fairness, the policy is designed to accommodate the diverse needs of our clientele while maintaining operational sustainability.
Refund Processing Charge
- Administrative Fee: For all cancellations, irrespective of the timeframe, a fixed processing fee of 575 PKR will be applied. This fee covers administrative expenses incurred in managing booking alterations and cancellations.
Cancellation Notification Periods and Refund Tiers
- More than 10 Days Before Departure: Eligible for a full refund of the total cost, minus the processing fee.
- Between 5 to 9 Days Before Departure: Eligible for a 50% refund of the total cost, minus the processing fee.
- Between 3 to 4 Days Before Departure: Eligible for a 30% refund of the total cost, minus the processing fee.
- Less than 5 Days Before Departure: Not eligible for a refund.
Enhanced Terms for Frequent Travellers (Regular Client of Traventure Club)
- Eligibility: Clients who have participated in three or more trips with Traventure Club.
- Refund Conditions for Regular clients:
- Full refund for cancellations more than 48 hours before departure, minus the processing fee.
- 75% refund for cancellations within 48 hours of departure, minus the processing fee.
- Full refund, including processing fee, for Regular clients who provide a replacement for their booking, subject to approval by Traventure Club.
Standard Policy for Other Clients
- Participants other than Regular clients are subject to the standard refund tiers as outlined in the ‘Cancellation Notification Periods and Refund Tiers’ section.
Policy Modification and Notice
- Adjustments to Policy: Traventure Club reserves the right to modify these terms. Any changes will be communicated effectively to all stakeholders, ensuring transparency and sufficient notice.